Overview
At Zinmatt.com, we provide a range of digital products and online courses. Upon completion of our courses, we ship a certificate, a Zinmatt t-shirt, and a pendrive containing recorded courses to our students. This policy outlines our shipping process and delivery times for these physical items.
Digital Products
Instant Access: All digital products, including online courses and downloadable materials, are delivered electronically via email or through our online platform. Upon purchase, you will receive an email with instructions to access your digital content immediately.
Physical Products for Course Completion
Completion Package: Upon successful completion of your course, you will receive a package containing:
1. A course completion certificate
2. A Zinmatt-branded t-shirt
3. A pendrive with all recorded course sessions
Shipping Information
Shipping Costs: Shipping costs for the completion package are included in your course fee. Any applicable taxes and duties are the responsibility of the customer.
Domestic Shipping: Typically takes 5-7 business days.
International Shipping: Typically takes 10-14 business days, depending on your location.
Tracking Information: Once your completion package is shipped, you will receive a confirmation email with tracking details. You can track the status of your shipment through the provided link.
Additional Information
Shipping Address: Please ensure that your shipping address is correct and complete. We are not responsible for packages lost or returned due to an incorrect address.
Delayed or Lost Shipments: If your package is delayed or lost, please contact our customer support team for assistance. We will work with the shipping carrier to resolve the issue promptly.
Returns and Exchanges: For information about returns or exchanges of physical products, please refer to our Return Policy.
Contact Information
If you have any questions or concerns about our shipping policy, please contact us at:
Zinmatt Customer Support
Email: support@zinmatt.com
Phone: +91 8969353544
Changes to this Shipping Policy
We reserve the right to modify this shipping policy at any time. Changes and clarifications will take effect immediately upon posting on the website. It is your responsibility to review this policy periodically for any updates.