Overview
Thank you for purchasing our digital products at Zinmatt.com. We strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be occasions where a refund is necessary. Please read our refund policy carefully to understand our procedures.
Refund Policy
Eligibility for Refunds
Our refund policy lasts 3 days from the date of purchase. If 3 days have passed since your purchase, unfortunately, we cannot offer you a refund.
Refund Calculation
Refund Amount: If a refund is approved within the 3-day period, we will refund approximately 60% of the original payment.
Deductions: The refund amount is calculated after deducting the cost of any tools associated with the product and applicable GST.
Process for Refunds
Requesting a Refund: To initiate a refund, please contact our customer support team at support@zinmatt.com within 3 days of your purchase. Include your order number and a brief explanation of your refund request.
Approval and Processing: Once your refund request is received, we will review it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days. The refund will be applied to your original method of payment.
Exceptions
Non-Refundable Items: Some products may be exempt from refunds. If applicable, this will be specified at the time of purchase.
Promotional and Discounted Items: Products purchased during promotions or at a discounted rate may not be eligible for refunds.
Additional Information
Late or Missing Refunds: If you haven’t received a refund within the specified time frame, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@zinmatt.com.
Contact Information: For any questions or concerns regarding our refund policy, please contact us at:Zinmatt Customer Support
Email: support@zinmatt.com
Phone: +91 8969353544
Changes to this Refund Policy
We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon posting on the website. It is your responsibility to review this policy periodically for any updates.